FAQs
Before you buy or sell, remember to ask the right questions. The more information you have, the more confident you will be.
FAQs for Sellers
General Selling
How can I sell my item(s) through MUA?
No matter if you are a large company or a private seller you call sell at MUA. We are pleased to deal with a wide range of items and welcome entries from one item to an entire fleet. We are on hand to provide free and professional advice on whatever you may be considering selling at auction. Obtain a free valuation here.
Do I need to leave my item(s)?
If you wish to enter an item(s) for auction, you are required to bring the item(s) to our premises. All lots are required to be onsite for prospective purchasers to inspect.
Do I need to declare any mechanical faults?
Being honest when describing your item(s) will help you get a fair price and make sure buyers don’t encounter any unexpected issues after the sale. Please be completely honest and accurate when entering your item(s) for auction.
What is a reserve?
The reserve is the minimum sale price the seller is willing to accept. Goods will not be sold below the agreed reserve. Our auction experts will advise consignors on appropriate reserves, and may refuse to offer any item where too high a reserve is requested. MUA reserve the right not to accept items which they deem to be unsuitable for auction. Obtain a free valuation
Can I set a reserve price?
Depending on the nature of your item(s), you can set a reserve price providing your reserve is realistic in consideration of the market value. Our auction experts will advise you on appropriate reserves, and may refuse to offer any item where too high a reserve is requested. MUA reserve the right not to accept items which they deem to be unsuitable for auction. Obtain a free valuation
How long before an auction do I need to consign my item(s)?
We generally close entries 48 hours before an auction to allow time for the item to be catalogued and photographed. However, we strongly recommend consigning your items as early as possible for maximum exposure.
Is there a charge for selling?
Yes, all sellers are charged a selling commission, plus VAT. When selling with MUA, we provide an all-inclusive service. There no hidden costs, no charges for marketing and no charges for appraisals. The selling commission is dependent on what you are selling, simply contact us.
As I seller can I bid on my own Lots?
Consignors are not permitted to bid on any lot(s) they have entered for Auction. In the event this happens, the consignor will be charged all commission lost on the sale/invoice amount.
What if my items do not sell?
When an item does not sell, we advise you to contact us to discuss re-offering your goods. To re-enter your goods in the next appropriate sale, we will recommend that the estimate and reserve is reduced. Alternatively arrangements can be made for the item to be collected.
How and when will I receive payment for my sold items?
Payment for any sold items is usually ten working days after the sale is completed. Payment is processed by cheque or bank transfer, dependent on the payment details provided at time of entry.
I have outstanding finance on an item(s), am I able to sell?
Yes. A valid settlement quote must be obtained from the finance company and provided to MUA at time of entry. If sold, MUA will settle the outstanding finance directly on your behalf and any balance remaining will be forwarded to you, the seller.
How can I contact you if my query isn't answered here?
If you have any queries which are not answered in this section, simply contact us. Our auction experts are ready to help you!
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