Before you buy or sell, remember to ask the right questions. The more information you have, the more confident you will be.
FAQs for Buyers
What is a bidding deposit?
You will be required to pay a predetermined bidding deposit per auction, which is a deposit, not a fee. Bidding deposits are refundable automatically after an auction has taken place and if no purchase is made. Any refunds should appear on your bank statement within 5-10 working days. Please be aware that refund time scales are dictated by your card issuer and are outside our control. MUA are not liable for any difference in transaction amounts due to exchange rates.
What does '3D Verification Failed' mean?
Your bank has declined your transaction due to ‘3D Verification Failed’. This means that the cardholder hasn’t entered their details correctly. A 3D secure authentication error could be due to everything from a mistyped card number to an incorrect expiration date. Please check the details on your MyMUA profile and update if required.
I didn't purchase, where is my bidding deposit?
Rest assured your bidding deposit is a deposit, not a fee. Bidding deposits are refundable automatically after an auction has taken place and if no purchase is made. Any refunds should appear on your bank statement within 5-10 working days. Please be aware that refund time scales are dictated by your card issuer and are outside our control. MUA are not liable for any difference in transaction amounts due to exchange rates.
Is there a buyer's commission charge?
Yes, all buyers are charged a buyers premium, plus VAT. Please refer to ‘Auction Information’ at each auction catalogue to find out the buyers premium for each auction.
Can I inspect an item before I buy?
All lots are Sold as Seen. Bidders are encouraged to view items. MUA do provide photos and/or videos but strongly advise all bidders to perform their own detailed inspection of any items prior to bidding. Book viewing
MUA aims to provide as much information as possible online; illustrations and descriptions in catalogues or brochures are for identification only. Descriptions in each case are provided by the seller. All lots are available for inspection and purchasers should satisfy themselves prior to auction to as to the condition of each lot and should exercise and rely on their own judgement as to whether the lot accords with its description.
The purchaser of any lot is deemed to have inspected the lot prior to purchase. You are invited to inspect the item(s) yourself, or have a mechanic, operator or other experienced individual conduct the inspection for you.
Are there any warranties?
Each and every lot shall be sold ‘sold as seen’ basis. No item is sold with a warranty, unless a valid manufacturer’s warranty applies.
Each and every lot shall be sold ‘as is, where is’. Specifically, but without limitation, MUA makes no representation or warranty that any of the lots:
- Conform to any standard in respect of safety, pollution or hazardous material or to any standard of requirement of any applicable authority, law or regulation, or
- Are fit for any particular purpose, or
- Are merchantable or financeable, or
- Are of any particular age, year of manufacture, model, make or condition
The purchaser of any lot is deemed to have inspected the lot prior to purchase, and deemed to have satisfied themselves prior to bidding. Read T&Cs
I have after-purchase issues.
The purchaser of any lot is deemed to have inspected the lot prior to purchase, and deemed to have satisfied themselves prior to bidding. You are invited to inspect the item(s) yourself, or have a mechanic, operator or other experienced individual conduct the inspection for you. Each and every lot shall be sold ‘sold as seen’ basis. No item is sold with a warranty, unless a valid manufacturer’s warranty applies.
If you’ve done a thorough inspection, and have factored possible repairs or upgrades into your purchase price, you will be less likely to have an after-purchase issue. Read T&Cs
What is 'Wrtd' and 'Not Wrtd'?
Wrtd and Not Wrtd refers to Warranted and Not Warranted mileage.
Warranted mileage means that to the best of our knowledge, from all the reports we run and details provided by the Vendor such as service history, there is no reason for us to believe the mileage is incorrect.
Not Warranted mileage means the Vendor cannot confirm the mileage of the vehicle they are selling is correct.
Incorrect mileage means that the vehicle is sold with a mileage discrepancy.
What is a Timed Online Auction?
Timed auctions take place without an auctioneer calling the sale. Every lot has a timer, when the time runs out, so does your opportunity to bid on and buy a lot. Timed online only auctions depend heavily on your action when you’re outbid, it is imperative you login quickly to win and secure your item.
Do I follow the auctioneer when bidding online?
No. Timed auctions take place without an auctioneer calling the sale. Every lot has a timer, when the time runs out, so does your opportunity to bid on and buy a lot.
What is 'Time Auto Extend'?
Lots will extend in time by a further 1 minute if bidding takes place within the last 60 seconds. This is a feature we have in place to stop ‘sniping’ – a practice used by bidders to place bids in the last few seconds to prevent other bidders being able to respond before the auction closes and leaving the under bidder without opportunity to bid again and win the item.
What does 'Provisional Bid' mean?
A provisional bid simply means that the ‘highest’ bid is lower than the reserve or guide price. If this is the case at the end of the auction, we will contact the Vendor to see if they will accept the bid, or even negotiate on the highest bidders behalf.
Can I withdraw my bid after I submit it?
No. All bids submitted using the online service are final and irrevocable. When you click the bid button you are submitting a binding bid in the amount displayed in the bid button to the auctioneer. If you are the high bidder and the auctioneer sells the lot to you, you are the new owner of the lot. So, if you do not intend to buy the item, do not click your bid button.
What happens if I accidentally click on the 'bid' button?
When you activate your bid button, you are signalling your intention to bid. If you activate your bid button and then click your bid button, you are submitting an irrevocable bid.
Can I set a maximum bid?
Yes, this saves you time and keep in mind when you’re deciding on the max bid, you are deciding the maximum amount you’d like to pay.
When bidding opens, you can enter a maximum amount you’d like to pay for a lot. Bidding will then automatically bid in increments on your behalf – but only up to your maximum bid. If someone outbids you, you will receive an outbid notification email and you can login to increase your maximum bid if need be.
What happens if I lose my internet connection?
As with all technology, the internet is not 100% reliable. From time to time, you may experience internet disconnections while you’re logged into an auction. If this happens, re-establish your connection as quickly as possible. To avoid missing out on an item, MUA recommend you place a maximum bid.
What are the terms of payment?
All invoices are to be paid in full within three working days following an auction.
How do I pay for lots I have purchased?
After an auction has ended, you will receive an email notification once your invoice is ready. You can review, print and pay your invoice online at your My MUA when logged in. Payment can be made by cash, bank transfer, credit/debit card or sterling bankers draft. MUA no longer accept personal credit card payments over £1000. Please note that surcharges will apply to payments made by corporate credit cards and cash payments over £1,000.
Can I split/ transfer purchases?
Invoices are issued per auction, per bidder. Splitting an invoice will not permitted, lots will not be transferred. Buyers are responsible for their My MUA account, and login details should be kept safe and secure. Buyers are personally liable for the purchase of all lots on their account.
Can I arrange finance? If so, when can I collect my goods?
If you’re working with a fixed budget and want to give yourself some breathing room, financing may be your best bet. Low monthly payments instead of a lump sum outright purchase can help make it affordable and give you more financial flexibility in both the short term and the long term.
Purchases can be financed providing finance has been pre-approved. We can raise the invoice to a finance company however collection of goods will only be permitted once cleared funds have been received from the finance company.
Finance should be arranged before the sale – failure to obtain finance does not remove the buyers obligation to pay. If you are looking to secure Finance on any of the items you have purchased we would recommend the following:
- PC Finance Gary Mc Court 07557 414189
- Walter Beacom Financial Services 07715 176620
- Close Asset Finance 028 9026 9295
Currency, Deposits & Payment
How can I tell what currency the Auction is being conducted in?
All auctions held by MUA are conducted in Sterling Pounds (GBP).
If I do not purchase any lots – will my deposit be automatically returned?
Bidding deposits are refundable automatically after an auction has taken place and if no purchase is made. Any refunds should appear on your bank statement within 5-10 working days. Please be aware that refund time scales are dictated by your card issuer and are outside our control. MUA are not liable for any difference in transaction amounts due to exchange rates.
How do I know which lots I have purchased?
When bidding it will be displayed if you are the highest bidder and/or if you have been outbid. When logged in you can track your items at ‘My Items’.
How do I pay for lots I have purchased?
After an auction has ended, you will receive an email notification once your invoice is ready. You can review, print and pay your invoice online at your My MUA when logged in. Payment can be made by cash, bank transfer, credit/debit card or sterling bankers draft. Please note that surcharges will apply to payments made by corporate credit cards and cash payments over £1,000.
An additional fee of 1.77% will be applied to the invoice amount if paying by Business or Corporate Credit Card. MUA no longer accept personal credit card payments over the value of £1,000.00. If paying by Cash a fee of 0.7% will be applied to the invoice amount as per HMRC MLR Regulations.
In what currencies can I make payment?
Payment for items purchased in the auction are made in the currency in which the auction is being conducted, Sterling Pounds (GBP).
Can I pay cash?
Cash transactions are limited in size by anti-money laundering regulations; €10,000 or equivalent sterling amount and may be subject to ID check. Therefore, due to MLR Regulations we do not accept any cash payment above £5,000 Stg or Euro equivalent. Please note that all cash amounts are recorded for HM Revenue & Customs and any significant amount of cash over £2,000 will require further confirmation in terms of ID and Utility Bill verification.
I am exporting to a non-EU country do I still need to pay the VAT?
Yes, however upon receipt of Bills of Lading, VAT will be refunded.
Original bill of lading and shipping documents in connection with the purchased lot(s) must be provided to the MUA not later than three months from date of purchase. It is important to note that you must inform MUA of your intention to export at time of purchase so the VAT is not paid over to the vendor. We cannot refund VAT if you do confirm your intention to export.
I am registered for VAT in the EU, what documentation is required to prove my VAT validity?
EU Purchasers outside the United Kingdom
This does not apply to any item that bears a registration number
VAT is payable by the purchaser on the Hammer Price of all lots at 20%. The purchaser will not have to pay VAT provided the purchaser is validly registered for VAT in a European Union state outside the UK and provides to the Auctioneers satisfaction third party proof prior to payment. Proof includes:
- A certified copy of your EU VAT certificate detailing EU VAT registration number including the 2-letter country prefix code, ID and a completed transport documentation, specifically detailing the asset acquired (including registration numbers, serial numbers etc.) which proves removal from UK. All lots must be exported from the UK within 30 days from date of Auction.
EU Purchasers outside the United Kingdom
Applies to any item that bears a registration number
In accordance with HMRC procedures the following process will apply in relation to VAT refunds. As we do not control delivery of the goods, we must apply VAT to ALL purchases. Once the goods have left the UK an application can be made for a refund of the VAT – Provided the application is made within 3 months of the purchase date. It is important to note that you must inform us of your intention to export so the VAT is not paid over to the vendor, failure to do so will result in no VAT refund to the purchaser. We cannot refund applications received after this time in accordance with VAT notice 725 section 5 within the time limits set out at Section 4 paragraph 4.4
An application for a VAT refund together with VALID DOCUMENTATION must be received within 3 months of the date of purchase. The following documentation is required to support your claim for a refund.
- Proof of re-registration in the country of arrival i.e. V5/Tax Book. Proof of removal MUST be confirmed before a VAT refund is issued.
- Third party shipping/ transport documentation, specifically detailing the asset acquired (including registration numbers, serial numbers etc.) which proves removal from UK.
- Certified copy of your VAT certificate and/or equivalent i.e. Tax Cert and/or official document from the Revenue stating your EU VAT registration number including the 2-letter country prefix code – to be supplied at time of purchase.
- VAT authorisation form – fully completed, SIGNED and DATED.
- ID for individuals involved – to be supplied at time of purchase & collection.
Collection of Goods
When can I collect my goods?
Once cleared funds have been received for all lots on an invoice, collection can be arranged. All items purchased must be collected within the time specified after the auction. Any items not collected within the period specified will attract a daily storage charge, per day, per item.
What are your opening hours?
Monday to Friday – 9am to 5pm
Can I arrange a courier and/or haulier?
Where a third party has been organised to collect lots, please ensure that they are aware of the lot numbers being collected and the relevant buyer number. It may be necessary to contact the auction site with haulage/shipment details or book collection here.
Is there a forklift onsite?
Forklift assistance is available at MUA HQ to load items with a max. weight of 4 tonne.
Is there loading ramp onsite?
A loading ramp is available onsite at MUA HQ and MUA staff are available to assist with loading.
I bought lots with no registration documents, how can I get documents?
When ‘Documents’ are referred to in the catalogue; ‘Documents’ means the Tax Book/V5 for the vehicle.
The definitions are as follows:
- Full – V5 Present.
- Part – Only Section(s) of the V5 Present. Not a Full V5. However, the sections which are present may be found to be sufficient by the buyer depending on their purpose.
- To Follow – No V5 currently present. The vendor has promised documents are available and will follow.
- None – No V5. The onus is on the Purchaser to obtain from DVLA at their own expense.
VCAR Insurance Categories
What is 'VCAR'?
When ‘VCAR’ (Vehicle Condition Alert Register) is referred to this means the vehicle has been subject to insurance claim/had accident damage. VCAR status remains with the vehicle for the rest of its life, regardless of it being repaired and checked to be of a safe standard.
What are the changes?
For the past decade, write-offs have been grouped into four categories: A, B, C and D. These were graded in order of severity, with Category A for irreparable damage and Category D for vehicles that could – potentially – be returned to the road.
The new system introduced in October 2017 substitutes C and D for the new categories of S and N, ranking write-offs as follows:
- CATEGORY A: SCRAP ONLY.
A vehicle that has been written off and which must be completely destroyed and cannot be used for parts
- CATEGORY B: BREAK FOR PARTS.
A vehicle that has been written off but where its parts may be re-used. The body shell cannot be re-used and must be destroyed.
- CATEGORY S: STRUCTURALLY DAMAGED BUT REPAIRABLE.
The new Category S means the vehicle has suffered structural damage. This could include a bent or twisted chassis, or a crumple zone that has collapsed in a crash. Category S damage is more than just cosmetic; therefore, the vehicle has to be professionally repaired.
- CATEGORY N: NOT STRUCTURALLY DAMAGED, REPAIRABLE.
Vehicles graded accordingly haven’t sustained structural damage, so the issue may be cosmetic, or a problem with the electrics that isn’t economical to repair. An insurance write-off for other reasons such as the repair costs may be less than the value of the vehicle. It is suitable to repair to make it roadworthy.
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